Warranty
Warrantor · What is covered? · Duration and start
Warrantor
Formcase GmbH (manufacturer), Daimlerstraße 19, 89564 Nattheim, Germany
Contact for customers of this website: Formcase International Trading LLC · +971 58 691 3712
What is covered?
We warrant that Formcase products are free from defects in material and workmanship that impair their function for the duration of the warranty. The warranty applies to all Formcase-branded products, e.g. charging carts (TransformerCart), charging cases (TransformerCase), charging hubs, charging stations and cabinets (TransformerBox, TransformerLocker), keyboard and protective cases, Stylus Pencil, power adapters, cables and accessories.
Duration and start
The warranty applies for one year from the date of delivery to the first buyer. Warranty services do not extend the warranty period or start a new one; replaced or repaired parts are covered for the remaining term of the original warranty.
Territory
The warranty applies to products bought from Formcase International or an authorised Formcase dealer and used outside the European Union and the United Kingdom.
Not covered
- natural wear and consumables, e.g. pencil tips, rubber feet, padding, Velcro straps, scratches and signs of use,
- the normal, use-related decrease in battery capacity,
- damage caused by falls, impacts, breakage, liquids, moisture, fire or force majeure,
- damage caused by improper use, overloading or failure to follow the operating and safety instructions, e.g. use of unsuitable power supplies or cables,
- damage caused by interventions, repairs or modifications by persons not authorised by Formcase,
- transport damage, unless we are responsible for it,
- devices charged or stored in Formcase products (e.g. tablets, laptops) and the data on these devices,
- software, apps and firmware of other manufacturers,
- products whose serial number has been removed or made illegible.
How to make a warranty claim
- Report the warranty claim within the warranty period exclusively via the complaint form in our support (ticket). We cannot process claims sent by email or phone.
- Please attach the proof of purchase (invoice or delivery note) and photos or a video showing the defect, and state the serial number if available.
- We check your report and usually get back to you within two working days. Often the problem can already be solved by remote diagnosis or a spare part.
- If the product needs to be sent in, we will send you a shipping label or arrange a collection. Please do not send in products without notice, and remove your own devices, data and accessories beforehand.
If it turns out that there is no warranty claim (e.g. operating error or excluded damage), we will inform you in advance about any repair costs. Costs are only incurred with your consent. In this case the transport costs, including for freight items (e.g. charging carts, charging cabinets), are borne by the customer.
Further information
Unless otherwise agreed, the warranty is not transferable and applies equally to consumers and businesses. For businesses, our terms and conditions also apply. The laws of the Emirate of Dubai and the federal laws of the United Arab Emirates apply.
Tip: Many questions can be solved without sending anything in. Our support assistant helps around the clock with typical problems such as "device is not charging" or "fan is loud".