FAQ
कवर और कीबोर्ड
Keyboard or trackpad does not respond · The case does not fit my iPad
Keyboard or trackpad does not respond
- Reseat the iPad: Take the iPad out of the case and put it back so it sits firmly.
- Clean the contacts: Wipe the Smart Connector contacts on the iPad and on the case with a dry, soft cloth.
- Compatibility: Does the case fit your iPad? You find the model under Settings › General › About.
- Restart and update: Restart the iPad and update to the latest iPadOS.
- Bluetooth keyboards: Charge the keyboard, remove it in the Bluetooth settings and pair it again. (Smart Connector keyboards need no pairing.)
The case does not fit my iPad
- Check the model: On the iPad under Settings › General › About (model name and model number, e.g. A2696).
- Compare with the product page: Many iPads look the same but differ by millimetres or in the camera position.
- Ordered the wrong model? Create a ticket with the invoice and we will find a solution.